Terms and Conditions
Guided walks:
1. Booking and Payment
Payment for your space on an event is required in full when booking.
A minimum number of participants is required for events to go ahead. If that number is not reached, you accept that Wild Calm Dartmoor reserves the right to cancel the event. You will be notified as soon as possible if this is the case and a full refund will be issued.
Cancellations made more than 14 days before the event date are eligible for a full refund. If a booking is made within 14 days of the event, no refunds will be available.
If you are unable to attend, you may transfer your ticket to another person by notifying us of the replacement attendee's details before the event.
2. Bad Weather Policy
The events will go ahead in all but the most severe weather conditions. Please note that refunds will not be issued due to wet, windy, or otherwise poor weather.
Route selection and event activities may be adapted to suit the prevailing conditions to ensure participant safety and enjoyment.
If Wild Calm Dartmoor decides to cancel the event due to weather or other unforeseen circumstances, a full refund will be provided. Otherwise, the event will proceed as planned.
3. Walking and Physical Requirements
The walks include walking on Dartmoor in potentially changeable weather conditions.
Participants should be comfortable walking on uneven terrain and be suitably prepared for the activities.
Further information about the walks, distances, terrain and equipment requirements will be provided before the event.
Participants are responsible for informing Wild Calm Dartmoor of any relevant health conditions, injuries or limitations that could affect their participation. If a client’s health or fitness changes after making the booking, they should make Wild Calm Dartmoor aware of such changes.
4. Participant Responsibilities
Participants are expected to:
· Follow reasonable safety instructions.
· Bring suitable clothing, footwear and equipment.
· Behave respectfully towards other participants.
· Respect the accommodation and its facilities.
· Inform Wild Calm Dartmoor of any concerns affecting their ability to participate.
5. Dogs
Dogs are not permitted on any Wild Calm Dartmoor events, unless explicitly agreed prior to the event. Agreement will only be given for private bespoke bookings.
6. Photography & Media
Photos, videos and/or audio of any events may be taken for promotional purposes by Wild Calm Dartmoor, unless you do not consent to this. Participants will be asked at the beginning of an event whether they consent.
Participants retain the right to request, in writing that any specific image of them not be used publicly.
Retreats:
7. Booking and Payment
Places on the retreat are confirmed once full payment has been received. Full payment includes a deposit.
If the minimum number of participants is not reached and Wild Calm Dartmoor decides to cancel the retreat, participants will receive a full refund, including the £100 deposit.
8. What's Included
The retreat includes:
Two nights' accommodation.
The planned walking and wellbeing programme.
Meals specified in the retreat description.
Any additional activities explicitly stated in the booking information.
Travel to and from the retreat and personal insurance are not included.
9. Cancellation by the Participant
A £100 deposit is included in the total retreat price.
The £100 deposit is non-refundable if a participant cancels their booking, except where Wild Calm Dartmoor cancels the retreat.
Cancellation 8 weeks or more prior to the start date of the retreat:
Participants who cancel before this time will receive a refund of the remaining balance, excluding the £100 deposit.
Any refund will be processed in accordance with applicable consumer rights and the terms of the booking.
Cancellation less than 8 weeks prior to the start date of the retreat:
No refunds will normally be provided for cancellations made after this time.
However, participants may arrange for another person to take their place, subject to the conditions below.
If a participant decides to cancel because of weather conditions no refunds will be provided.
10. Transferring Your Booking
If you can no longer attend, you may arrange for another person to take your place.
The replacement participant must:
· Meet any applicable participation requirements.
· Provide all requested booking and health information.
· Agree to these terms and conditions.
· Be approved by Wild Calm Dartmoor before attending.
· The original participant must notify Wild Calm Dartmoor as soon as possible.
Any reasonable costs associated with transferring a booking will be communicated in advance.
The original participant and replacement participant may remain responsible for any applicable transfer costs in accordance with the law.
11. Cancellation by Wild Calm Dartmoor
Wild Calm Dartmoor reserves the right to cancel the retreat if the minimum number of 6 participants is not reached or if circumstances arise that prevent the retreat from going ahead.
If the retreat is cancelled by Wild Calm Dartmoor, participants will be informed as soon as possible and will receive a refund in accordance with their legal rights.
Where applicable, refunds will include the £100 deposit.
12. Changes to the Programme
The retreat programme may be adjusted due to weather, ground conditions, safety considerations or other unforeseen circumstances.
Wild Calm Dartmoor will make reasonable efforts to deliver the advertised experience.
Any significant changes will be communicated to participants as soon as reasonably possible.
13. Walking and Physical Requirements
The retreat includes walking on Dartmoor in potentially changeable weather conditions.
Participants should be comfortable walking on uneven terrain and be suitably prepared for the activities.
Further information about the walks, distances, terrain and equipment requirements will be provided before the retreat.
Participants are responsible for informing Wild Calm Dartmoor of any relevant health conditions, injuries or limitations that could affect their participation.
9. Participant Responsibilities
Participants are expected to:
· Follow reasonable safety instructions.
· Bring suitable clothing, footwear and equipment.
· Behave respectfully towards other participants.
· Respect the accommodation and its facilities.
· Inform Wild Calm Dartmoor of any concerns affecting their ability to participate.
10. Accommodation
Participants are expected to respect the property and its facilities.
Any damage caused through deliberate or negligent behaviour may be the responsibility of the person who caused it, subject to applicable law.
11. Insurance and Liability
Participants are responsible for arranging any personal insurance they consider appropriate.
Wild Calm Dartmoor will take reasonable steps to manage foreseeable risks associated with the retreat.
Nothing in these terms excludes or limits liability where doing so would be unlawful.
12. Photography and Privacy
Participants will be asked for permission before identifiable photographs are used for marketing purposes.
Personal information will be handled in accordance with Wild Calm Dartmoor's privacy policy.
13. Complaints
If you have any concerns during the retreat, please raise them with Rosie as soon as possible.
You can also contact:
Email: hello@wildcalmdartmoor.co.uk