Privacy Policy
Last updated: 21 September 2026
1. About this privacy policy
Wild Calm Dartmoor is operated by Rosie Boggis.
I respect your privacy and am committed to protecting your personal information. This privacy policy explains how I collect, use and protect your information when you visit my website, contact me, book an experience or participate in an activity.
If you have any questions about this policy, please contact me:
Email: hello@wildcalmdartmoor.co.uk
2. Information I collect
I may collect the following information when you contact me, make a booking or participate in an experience:
· Contact and booking information
· Your name
· Email address
· Telephone number
· Booking details
· Payment and transaction details
· Emergency contact information
When you book an experience, I may collect:
· Emergency contact name
· Emergency contact telephone number
· Relationship to you
This information is collected to support your safety during activities and enable contact with your nominated person in an emergency, where necessary.
Health and safety information
Before participating in an activity, I may ask you to tell me about any medical conditions, injuries, health concerns or other circumstances that could affect your safety or participation.
You are not required to provide irrelevant medical information. However, you should tell me about anything relevant to your ability to participate safely.
I use this information to help assess and manage risks and make reasonable arrangements for your participation.
Health information is considered special category data under UK data protection law. Where I collect and use this information, I will ensure that an appropriate legal basis and relevant additional condition for processing apply.
Other information
Communications you have with me
Feedback or testimonials you provide
Information submitted through booking forms
Information collected through cookies and website analytics, where applicable
3. How I use your information
I use your personal information to:
· Respond to enquiries.
· Process and manage bookings.
· Confirm payments and provide booking information.
· Communicate meeting points, timings and activity details.
· Identify relevant health and safety considerations.
· Plan and deliver walks, retreats and other experiences.
· Contact your emergency contact where necessary.
· Manage cancellations and refunds.
· Maintain appropriate business and financial records.
· Meet legal and insurance requirements.
· Improve my services.
· Send marketing communications where I have a lawful basis to do so.
I will only use your information for purposes that are compatible with this policy and applicable data protection law.
4. Booking Forms and Health Information
Before participating in certain experiences, I may send you a booking form by email. This may ask for personal information, including details relevant to your health and safety.
You can return the completed form by email.
I use the information provided to help plan and deliver activities safely, identify relevant risks and make reasonable arrangements for your participation.
Completed booking forms will be stored securely and accessed only when necessary for relevant business, safety, insurance or legal purposes.
I will retain this information only for as long as necessary and will securely delete it when it is no longer required.
5. Payments
Payments for Wild Calm Dartmoor experiences are processed through Squarespace and its relevant payment processing providers.
When you make a payment, your payment information may be processed by the applicable payment provider in accordance with its own privacy policy and security arrangements.
I may receive information such as your name, payment status and transaction details to help manage your booking and maintain business records.
I do not intend to store your full card details myself.
For more information, please refer to the privacy policies of the relevant payment providers.
6. Who I share your information with
I do not sell your personal information.
I may share relevant information with third parties where necessary to operate Wild Calm Dartmoor, deliver an experience or meet legal obligations.
These may include:
· Squarespace and payment providers: To manage bookings and process payments.
· Email and communication providers: To communicate with you.
· Insurance providers: Where relevant to insurance requirements or claims.
· Professional partners or activity providers: Where necessary to deliver a particular experience and where appropriate.
I will aim to share only the information necessary for the relevant purpose.
I will take appropriate steps to ensure that third-party providers handle your information securely.
7. How I protect your information
I take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.
This includes taking appropriate care when handling booking forms and health-related information.
However, no method of electronic storage or transmission can be guaranteed to be completely secure.
8. How long I keep your information
I retain personal information only for as long as necessary for the purposes for which it was collected, including relevant legal, accounting, insurance and business requirements.
Retention periods may vary depending on the type of information.
Health and safety information will be retained only for as long as reasonably necessary for the relevant purposes.
I will review information periodically and securely delete information that is no longer required.
9. Cookies and website usage
My website may use cookies and similar technologies.
Some cookies are necessary for the website to function, while others may be used for analytics or marketing.
Where required, I will obtain consent before using non-essential cookies.
You can manage cookie preferences through the website's cookie settings, where available, or through your browser.
10. Your data protection rights
Under UK data protection law, you may have the right to:
· Request access to personal information I hold about you.
· Ask me to correct inaccurate information.
· Request deletion of your information in certain circumstances.
· Ask me to restrict how I use your information.
· Object to certain types of processing.
· Withdraw consent where processing is based on consent.
· These rights are subject to applicable legal conditions and exceptions.
To exercise your rights, contact:
Email: hello@wildcalmdartmoor.co.uk
I may need to verify your identity before processing a request.
11. Marketing communications
I may contact you about Wild Calm Dartmoor activities, events and services where I have a lawful basis to do so.
Where consent is required, I will obtain it before sending marketing communications.
You can unsubscribe from marketing communications at any time.
12. Third-party websites
My website may contain links to third-party websites, booking platforms or social media services.
These websites have their own privacy policies, and I am not responsible for how they handle your information.
13. Changes to this policy
I may update this privacy policy from time to time to reflect changes to my services, how I use personal information or relevant legal requirements.
The latest version will be published on this page.
14. Contact and complaints
If you have any questions or concerns about how I use your personal information, please contact me:
Rosie Boggis
Wild Calm Dartmoor
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.